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Shipping & Returns

We ship products by Japan Post EMS or SAL which is reliable and safe.
Please visit the following URL for details.


http://www.post.japanpost.jp/english/index.html




[EMS]
Speedy delivery within 6-14 days. You can check the status of your EMS package with the package item number.
[SAL]
2kg weight limit per package including a packaging material. SAL is more economical than EMS. The average delivery days are 14-21 days. Because it does not have a package item number, we cannot to check the status. The service is not available for some countries/areas(ex:Korea,Republic of, Taiwan, Macau). No compensation system is available for your package. Please note that no compensation for loss or damage is provided.
Regarding SAL shipment, the shipping cost seems to be inexpensive, but because the tracking number is not available, the delivery situation/condition can not be checked after shipment. In addition, it wold take much more time to deliver a product depending on a delivery situation/condition in a customer’s country. With these reasons, we would like to recommend EMS which can deliver your product securely.



Vous pouvez opter parmi deux formes de livraison: EMS (Express Mail service) ou SAL (Surface Air Lifted).Vous choisissez en prenant en compte les caracteristiques de chacune.

[EMS]
normalement, livraison en 6 a 14 jours. Le suivi par le numero de colis est possible.
[SAL]
Le colis peut peser jusqu'a 2 kg avec l'emballage. Cette forme de livraison est plus economique que l'EMS, mais plus lente: la livraison peut demander de 14 a 21 jours en moyenne, mais davantage, selon le pays de destination. Le suivi de colis est difficile car il n'y a pas de numero de colis. Dans certains pays, ce service ne peut etre utilise.Il n'y a pas de regime d'assurance pour ce service; veuillez noter que nous ne pouvons pas vous indemniser ou dedommager de la perte ou de la deterioration du colis.



Beim unseren Shop konnen Sie als Sendung EMS (Express Mail Service/ Eilzustellung) oder SAL (Surface Air Lifted) auswahlen.Wahlen Sie bitte eine aus, wenn Sie mit den jeweiligen Merkmalen einverstanden sind.

[EMS]
Normalerweise kann ein Paket innerhalb 6-14 Tage ankommen. Mit der Paketverfolgungsnummer ist es verfolgbar.

[SAL]
Damit kann ein Paket innerhalb 2 kg inklusive der Verpackung abgeschickt werden. Das Porto ist gunstiger als bei EMS. Es dauert durchschnittlich 14-21 Tage, bis das Paket ankommt. Beachten Sie bitte, dass sich die Zustellung je nach der Lieferungssituation im Zielland verspaten kann. Weil SAL uber keine Paketverfolgungsnummer verfugt, ist es schwierig, Pakete zu verfolgen. Auserdem kann man Pakete mit SAL nicht in alle Lander schicken. Da kein Garantiesystem bei dieser Sendung vorhanden ist, bitten wir Sie dafur um Verstandnis, dass wir Sie fur keinen Paketverlust und -schaden usw. entschadigen konnen.



Se puede elegir el metodo del envio entre la SAL o EMS en nuestra tienda.Elija por favor, verificando las caracteristicas de cada uno.

[EMS]
principalmente, la entrega sera de 6 a 14 dias promedio. Puede hacer un seguimiento del paquete con el numero de seguimiento.
[SAL]
Se puede enviar hasta 2kg incluyendo el embalaje. Menos costoso en comparacion con EMS. La entrega sera de 14 a 21 dias promedio. (Tenga en cuenta que puede ser retrasado por el estado de la entrega del pais de destino.) El seguimiento es dificil, ya que no tiene el numero de seguimiento. Tenga en cuenta que hay algunas regiones que no se puede enviar segun el pais, tambien no podemos garantizar la perdida, danos, etc., ya que en nuestra tienda no tenemos un sistema de seguro.



Stock on our webshop is exactly the same as actual stock, so after we receive an order, we arrange to ship the product within 1-3 days. In the case of EMS, we will inform you of package No. after shipment, so you can track the package.We carefully pack the product with great attention. Please place an order without anxiety.If there is a defective product such as the product is broken, please contact us within 7 days on receipt of the product.After checking, we will send you replacement or cancel the order.※Please note that if this period is over, we can’t meet your request such as sending replacement.



[ Returning Purchases ]
We devote special care to the quality of our goods. However, in the case of a defective product, we request that you e-mail us within 7 business days. At that time, we request the inclusion of a photograph of the defective part of the product. We will be happy to replace the product.
However, in the following cases we will be unable to replace the product due to the nature of our model-related products: 1) products that have passed 8 business days since arrival; 2) products that have been opened; 3) products that have been damaged, lost or soiled due to the customer’s negligence; and 4) spare parts of various kinds. We appreciate your understanding.
In situations when we are unable to replace the product in question, we will refund your money upon receipt of the defective product.



[ Shipping Cost ]
The shipping cost is based on the weight of the products and packing.
You can check the shipping fee based on the weight from here.

■ASIA
to [EMS Shipping List]
India Indonesia* VietNam* Korea* Cambodia* Guam* Saipan* Singapore* SriLanka Thailand* Taiwan* China* Nepal Pakistan Bangladesh Phillippines Bhutan Brunei Hongkong* Macau Malaysia* Maldives Mongolia Laos Myanmar


■OCEANIA,NORTH AMERICA,CENTRAL AMERICA,MIDDLE EAST
to [EMS Shipping List]
Australia Solomon New Caledonia New Zealand Papua New Guinea Fiji ElSalvador Canada* Cuba Costa Rica Jamaica* Trinidad and Tobago Panama* Barbados United States* Honduras Mexico United Arab Emirates* Israel Iraq Iran Oman Qatar Cyprus* Kuwait*


■EUROPE
to [EMS Shipping List]
Ireland* Azerbaijan Italy Ukraine United Kingdom* Estonia* Austria* Netherlands* Greece Croatia* Switzerland* Sweden* Spain Slovakia* Slovenia* Czech Denmark* Germany* Norway* Hungary* Finland* France* Bulgaria Belarus* Belgium* Poland Portugal Malta Latvia* Lithuania Luxembourg* Liechtenstein* Romania* Iceland Macedonia Russia


■SOUTH AMERICA,AFRICA
to [EMS Shipping List]
Argentina Venezuela Uruguay Ecuador* Colombia Chile Paraguay Brazil* Peru* Algeria Uganda* Egypt Ethiopia* Ghana* Gabon Kenya Sierra Leone Djibouti Zimbabwe Sudan Senegal* Cote d'Ivoire* Tanzania* Tunisia Togo Nigeria* Botswana Madagascar* South Africa Mauritius Morocco* Rwanda





We are looking forward to your order.

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